CTD | Customer Satisfaction Survey

While continuing to strive for perfection of product and service, we at Commercial Tool realize that it’s important to include comments from you - our customer. Positive and negative feedback are essential to achieving our goals.

We would appreciate if you could take a few minutes to answer this questionnaire. Feel free to add any comments you may have. The results will be compiled for use in finding ways to continually improve our Quality System and ultimately the way we do business.

Thank you very much for your time.
 
Company:  
  
Contact Name:  
  
Contact Phone #:  
  
Contact Email:  
  
Customer Part #:  
  
   
 Please rate the following: 
  Dissatisfied   Satisfied
 1. Response time on quotes    
 1  2  3  4 5 
 2. Pricing competitiveness 1  2  3 4 5
 3. Tool quality 1  2  3 4 5   
 4. Knowledge of our staff    
 1  2  3 4 5   
 5. Professionalism of our staff
 1  2  3 4 5   
 6. Quality of communication
 1  2  3 4 5   
 7. Complaint response time
 1 2 3 4 5
 8. Tool delivery - time and accuracy
 1  2  3 4 5   
 
Special Comments: 
 
 
   

ISO Document ID # CTD107BO4

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